Need help?
Whether you have a question about your order, shipping, returns, or your Sorelia weighted blanket, you'll find the answers below.
Can't find what you're looking for? Contact our support team via email at support@soreliasleep.com and we'll be happy to help.
Average response time: Within 24 hours
Orders & delivery
When will my order arrive?
Orders are typically delivered within 3–5 business days. Once your order has been shipped, you'll receive a tracking link by email so you can follow your delivery every step of the way.
How can I track my order?
Once your order has been shipped, you'll receive a tracking link by email. You can use this link to follow your Sorelia delivery until it arrives.
Do you offer international shipping?
Yes. We currently ship to selected countries. Shipping availability, delivery times, and rates are shown at checkout based on your location.
What if my order is delayed?
While most orders arrive within the estimated delivery timeframe, occasional delays can occur due to factors outside our control. If your order appears delayed, we recommend checking your tracking information first. If you need further assistance, our support team will be happy to help.
Returns & exchanges
Can I return my weighted blanket?
Yes. We offer a 100-night trial, giving you plenty of time to experience your Sorelia blanket at home. If you'd like to return your blanket, please follow the instructions outlined in our Returns & Exchanges Policy, where you'll find all eligibility requirements and return details.
Can I cancel or change my order after placing it?
If your order has not yet been processed or shipped, we may be able to update or cancel it. Please contact our support team as soon as possible, and we'll do our best to assist you.
What happens once my return is received?
Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed according to our Returns & Exchanges Policy.
How long does it take to receive my refund?
Once your return has been received and approved, refunds are typically processed within 5–10 business days. The exact timing may vary depending on your payment provider or financial institution.
Contact & support
How can I contact customer support?
You can reach our support team by email at support@soreliasleep.com. We're always happy to help with questions about your order, product selection, or general inquiries.
When can I expect a response?
We aim to respond to all customer inquiries within 24 hours. During busy periods, response times may occasionally be slightly longer.
Where can I find additional product information?
You can find detailed product information on our product pages, FAQ, How It Works page, and by using the Sorelia Weight Finder for a personalized blanket weight recommendation. If you still have questions, our support team will be happy to assist you.
Try the Sorelia Weight Finder →
What information should I include when contacting support?
To help us assist you as quickly as possible, please include your order number and a brief description of your question or issue. If relevant, photos can also be helpful.